Karla Krodel has worked with people in under-resourced environments since 1980. Beginning her professional practice as a registered nurse in South Carolina, she worked with women in poverty in public prenatal clinics and lead-poisoning prevention programs. Later, in Ohio, she worked at public health clinics and eventually transitioned to the Center for Urban Studies at Youngstown State University (YSU). As a senior research associate at YSU, her work focused on building strategic partnerships between the institution and community partners, usually focused on some aspect of poverty. She founded the first healthcare industry cluster in the country and began focusing on issues experienced by low-wage, low-skill healthcare workers. She now runs the Metro Credit Education and Outreach Office at YSU and administers several programs targeting under-resourced populations, including first-generation, low-income students and students who are incarcerated. Through aha! Process Karla provides training and consulting services for Understanding and Engaging Under-Resourced College Students and Investigations into Economic Class in America.An experienced consultant and author, Karla has been with aha! Process since 2008.