GUARANTEE: 60 days!
Your order is 100% guaranteed for 60 days.
PAYMENTS: Many methods accepted!
We accept most major credit cards. You can also pay via PayPal. If you need to send a check or a purchase order, please use our printable order form.
SHIPPING: We ship fast!
Orders will generally ship within 24 hours if order is received during regular business days Monday– Friday before 3 p.m. CST. Orders received after 3 p.m. CST will be shipped the following business day if received after the cutoff period. All products are shipped via UPS or USPS depending on weight and delivery needs. Please allow 3–5 business days for delivery. You must call toll-free (800) 424-9484 or (281) 426-5300 for express shipping.
Express shipping available: UPS Next-Day Air, UPS Second-Day Air, UPS Third-Day Select, Saturday Delivery, International Shipping
RETURNS AND REFUNDS: Three easy steps!
Whether you are returning merchandise for refund or exchange, the following steps and procedures must be followed in order to ensure that requests are processed in a timely manner. Refunds are accepted up to 60 days from the invoice date. To receive a refund, merchandise must be in the same condition as received and must be within 60 days from the invoice date of the merchandise being returned. We do not offer refunds, returns, or exchanges for digital product downloads.
Step 1: Contact aha! Process and request a REFUND REQUEST FORM. You may call toll-free (800) 424-9484 or (281) 426-5300, or send an e-mail to email@example.com. Contact must be made within 60 days of the invoice date of the merchandise you are returning in order to process refunds. Step 2: To make sure the merchandise you are returning reaches us without damage or loss, it should be properly packaged and boxed. We recommend you use a shipping company that can track your package to prevent loss—and to provide proof of delivery. Step 3: Refunds will be processed within 1–2 weeks upon receiving your REFUND REQUEST FORM and merchandise, if all of the above steps have been taken.
EXCHANGES: Give us a call!
In order to exchange merchandise, contact aha! Process toll-free at (800) 424-9484 or (281) 426-5300. Contact must be made within 10 days of receiving date of merchandise. If an exchange is made because of an error by aha! Process, shipping of the correct merchandise will be free of charge, will be shipped immediately, and arrangements will be made to retrieve the incorrect merchandise. If the exchange is due to customer error, shipping charges will be added to send out the requested exchanged merchandise, plus the customer will be responsible for returning the other merchandise. Exchange merchandise is shipped after aha! Process has received the original merchandise from the customer. Thank you for your cooperation!
Note: All terms and conditions subject to change without notice.