FAQs

Here are some of the commonly asked questions we receive regarding Workplace Stability. If you don’t see your question/answer here or still need more information, please call us at (800) 424-9484 or send in your question by clicking here.

What is Workplace Stability? 
  • Workplace Stability is unique among training programs in applying the lens of socioeconomic class to issues of workplace turnover and interpersonal relations, resulting in improved retention, performance, employee relations, and organizational climate. Workplace Stability is the process of applying Bridges Out of Poverty ideas and constructs to the business sector.
What are the goals of Workplace Stability?
  • The goals are threefold:
    1. To improve ROI by reducing costly turnover among entry-level employees and tapping into hidden talent
    2. To reduce workplace conflict
    3. To contribute to community-wide initiatives to end poverty and build a more sustainable community
What are other benefits of Workplace Stability?
  • Improve understanding of and relationships with low-income customers
  • Enhance effectiveness and job satisfaction of supervisors and managers
  • Foster appreciation of economic diversity
How does Workplace Stability work in reducing employee turnover?
  • The foundational Bridges Out of Poverty concepts help executives, managers, and supervisors understand the concrete experience of individuals in poverty and the challenges they face in maintaining employment.
  • Most businesses operate from a middle class perspective. Individuals who enter the business world from an environment of poverty often do not understand the hidden rules of the workplace.
  • Middle-class supervisors and managers often do not understand the economic backgrounds from which their entry-level workers come, or the challenges they face in maintaining employment. Conflict results.
  • Workplace Stability strategies impact business by creating a greater understanding throughout the organization of the impact of economic class on individuals and the community.
  • Workplace Stability works through educating both entry-level and low-income workers and management so that they can interact with each other  and with customers in relationships of mutual respect.
  • At the individual level, managers and supervisors gain a better understanding of the reasons why their entry-level and low-income workers make the decisions they make, and workers gain a better understanding of how to navigate the middle-class world of work.
  • At the organizational and community/policy levels, businesses  identify and address impediments to employee success, collaborating with other community organizations on community and policy issues.
How does my company get started with Workplace Stability?
  1. Identify a trainer who can relate to the business aspect of Bridges and speak the language management understands, particularly the language of ROI. This may be a Certified Bridges Consultant or a national trainer.
  2. Do a pilot presentation with key leaders to show that Workplace Stability can solve their employee turnover problems.
  3. Provide the Workplace Stability workshop training for executives, managers and supervisors.
  4. Based on the workshop training, build a plan that enhances benefits, policies, and practices to increase retention and performance throughout your organization.
  5. Offer Getting Ahead in a Just-Gettin’-By World classes internally to low-wage and entry-level workers. Give incentives and offer during work hours.
  6. Provide a full-time employee who offers resources and individual support to employees
  7. Develop a career ladder for entry-level workers
  8. Get support of local workforce governments and nonprofits for the opportunity to share resources as well as build a community-wide initiative
  9. Evaluate results, particularly ROI
  10. Tap into Workplace Stability support resources to create a strong model
Why should my business hire a full-time employee to offer resources and individual support to employees?
  • Many low-income employees live in the tyranny of the moment. If a car breaks down, a family illness strikes, or the employee loses childcare, a downward spiral can begin which may jeopardize continued employment. A full-time employee with appropriate training can help low-income workers with solutions to day-to-day problems before they become crises. The employee keeps his or her job, the supervisor spends less time in disciplinary activities, and the organization keeps a valuable employee.
Why should my company offer Getting Ahead classes to low-income and entry-level workers?
  • Getting Ahead helps low-income and entry-level workers identify the resources they need to succeed in the middle-class world of work and develop a plan to build those resources. Participants become empowered to take control of their lives and create a purposeful future story. They gain self-confidence, motivation, and an understanding of what it takes to thrive in the workplace and in life. These are qualities that will enable them to contribute more substantively to your business’s bottom line.
What are some of the features of Workplace Stability training and published materials?
  • The cost of individual and organizational instability and the value of change
  • Hidden rules of class, and the power of learning and teaching different sets of hidden rules in the workplace
  • Resources necessary  for an individual to live well, and the organizational benefits of changing policies and programs to help build employee resources
  • The driving forces motivating employees, and how to tap into them to maximize performance
  • The various language registers, and how  being “bilingual” in the workplace can boost organizational profits
  • Best practices from other companies: programs, policies, training, and management practices that might help people build needed resources and result in profitability and higher performance
What is the proof that Workplace Stability works?
  • Cascade Engineering’s welfare to work program—based on Bridges constructs and strategies—has dramatically reduced turnover in entry-level positions and saved millions of dollars in social costs. See more about the Grand Rapids, MI company on our Business Results & Best Practices page.

 

Scheduling a Workshop FAQs

How can I schedule an aha! Process consultant to present a workshop at my organization or in my community? 
  • Please call one of our Professional Development Account Representatives at 800-424-9484. Choose menu option 4.
  • Complete this online request and one of our Account Representatives will contact you within one business day.
Do your consultants only do full-day workshops? 
  • No, we can adapt our trainings to meet your specific needs, including time frames. Our standard workshop day is 8:30-3:30 with an hour and a half for lunch and two 15 minute breaks. We can also provide shorter sessions (i.e. Keynote, Breakout, 1-2 hour overview, half-day workshops).
Do you have any consultants in my area? 
  • Please check out our consultant bios or call your Professional Development Account Representatives at (800) 424-9484 and choose menu option 4.
Are we required to purchase books for our workshop? 
  • Most of our workshops do not require a book purchase, but some do require participants to have a specific book or workbook to receive the full benefit of the training. Some workshops do not require materials to be purchased, but do have optional books and/or workbooks that are recommended to increase understanding of workshop participants.
How many participants can we have in our workshop?
  • For most of our workshops, you can have as many participants as you can seat comfortably in the meeting room. We have a few trainings that do have a maximum number of participants due to the hands-on nature of the training. Please check with your Account Representative about the specific workshop you are interested in.
What workshop should I start with?
  • We recommend that businesses start with the workshop, Workplace Stability. This workshop includes the foundational constructs that all of our workshops are based upon.
Are there prerequisites for the workshops?

 

Orders FAQs

I am tax exempt, but the online store is charging me tax.
  • Please fax your tax exempt form to (281) 426-8705 or email to store@ahaprocess.com and your tax will be refunded the next business day. If you prefer to place the order on the phone, please call our office at (800) 424-9484 and choose menu option 3.
I need to return a book that I ordered from you.  What do I need to do?
  • Please call our office at (800) 424-9484 and choose menu option 6.
What is your return policy?