Ellis Medical, Schenectady, New York, uses Bridges constructs to make significant changes in approaches to serving low-income patients. Results:
- Ellis improved standing in the Robert Wood Johnson Foundation ranking of healthiest counties in New York for three consecutive years.
- The percentage of uninsured patients treated at Ellis Health Center Emergency Department declined from 20% to 18% as the hospital enrolled more patients in Medicaid.
- The patient volume at Ellis primary care clinics increased 25% over two years as more patients visited the clinics rather than the Emergency Department.
- More than 340 people without primary care physicians established care at the Ellis Family Health Center.
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