We learned a lot of interesting things that we didn’t necessarily think of in the past. Things like how can we better support our employees who are going through a crisis? Things like how important relationships are to people who are living in an unstable world, and what does that mean?
For example, we have employees who call off because they have to babysit their sister’s children. And in the past that was a real question of mine: Why would you possibly call off work because of your sister’s children? And through these concepts, we were able to understand that it’s because people who are living in instability are relationship-based, and they know that if they take care of their sister’s children today that their sister’s going to do them a favor tomorrow. And that’s just how the world works.
Being able to understand that puts things in perspective for us and how we were managing our workforce.
Listen to the podcast for more.