"As a product of generational poverty myself, I believe all law enforcement professionals should arm themselves with this book. You'll eliminate communication roadblocks, increase both safety and case clearances, and gain a deeper understanding of the mindsets of the people you serve." —Darryl Hunter, Officer, Baltimore County Police Dept., MD

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"Tactical Communication has helped my officers and me improve the way we relate to the communities we serve. Today when we go to a hot call, my officers have the tools to remake confrontations into opportunities for mutual respect." —John M. Harrington, Chief of Police, City of St. Paul, MN

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I just finished reading Tactical Communication. I found the information in the book to be invaluable. Before I retired earlier this year, I presented the law enforcement version of Bridges material to members of my department, local probation officers, and juvenile justice personnel. All persons in law enforcement and departments of correction, probation, etc. would greatly benefit from reading this book. The 'tool' graphics were on point and easy to understand. The material is presented in a way that never tries to correct officers' behavior or tell them 'how to do their jobs.' It does answer so many of the questions law enforcement and corrections personnel have asked throughout their careers. In presenting those answers, the material provides understanding, or 'the why' of behaviors officers experience on the job. With an understanding of 'the why,' the job becomes easier and officers can stay safer. The information Jodi Pfarr provides in this book is indeed another tool for officers and just as important as duty weapons (e.g. pepper spray, nightsticks, firearms). It is my opinion that, when embraced, knowledge of this material may decrease the need to use the aforementioned 'means of persuasion.'

Tactical Communication should be required reading for all new hires and newly promoted officials in law enforcement. —Sgt. Rutha DeJesus (Ret.)